Who we are & what is our objective

It’s Pooja who makes sure that we think up some awesomely unique product ideas, convert them into actual products, and perfect them for our customers. To oversee all this, she relies on almost two decades of experience in Product Management, Sales & Distribution Strategy, Customer Retention and Service Quality.

She's spent over 14 years of her career with ICICI Lombard, and has also worked with Citibank and Getit Infomediary. Before joining us, she was with IndusInd Bank as SVP & Product Head, leading non-life Bancassurance. Besides managing their strategic insurance partnerships, she also steered the bank’s InsurTech drive. Like the rest of us, she's a digital native at heart!

What makes her so good at developing a well-balanced product portfolio? We think she's inspired by the balance she's struck in her own life. No matter how busy Pooja is, she finds time to spend with her Family. They make it a point to travel and explore together – and when they aren’t wandering, you’ll catch Pooja with a book in hand, a mug of coffee by her side.

You really must love insurance if you spend two decades in it! Anand has seen the industry grow and evolve, and he finally decided to be part of the next big thing: Zuno!  

From financial planning and business transformation to navigating the maze of regulatory compliances and procurement, he's done it all, and is always hungry to try something new.  In addition to being a Chartered Accountant, Anand is certified in Information Systems Audit from the Institute of Chartered Accountants of India. 

In his journey to Zuno, Anand has successfully sailed through stints at Tata AIA Life Insurance and Reliance Nippon Life Insurance. Most recently, he was Senior Vice President - Financial Controller at ManipalCigna Health Insurance.

On his day off, you'll find him cooking up a storm in the kitchen, grooving to his favourite music. He finds it as rejuvenating to dive into a good book as to take off for an exotic location. 

A seasoned veteran of the art of profit centre management and Sales & Distribution, Jackson Jacob joined us after a 21-year stint at Bajaj Allianz General Insurance.

Throughout his career, Jackson has mastered every channel in the book—Bancassurance, Broking, Agency, Motor Dealer,  Commercial Lines, Travel, and Direct Marketing—gaining invaluable experience across diverse geographies, from small towns to bustling cities. His ability to innovate while keeping the customer at the heart of every decision has been key to his success in driving growth and building strong partnerships.

Jackson’s leadership philosophy revolves around achieving impactful outcomes, building high-performing teams, and continuously learning from every opportunity.

But there’s more to Jackson than just insurance – he’s a tech enthusiast who believes and advocates blending cutting-edge technology in distribution channels to stay ahead of the curve.

Off the field, when he’s not drawing up game plans for distribution strategies, you’ll find him staying in top form with meditation, running and gym workouts. He’s also a culinary enthusiast, whipping up dishes from the eastern and southern regions of India. An avid biker and a true blue Royal Enfield fan, he enjoys going on long rides with his better half. 

When it comes to strategy and planning ahead, there’s almost nobody who does it with as much flair as Shanai. She’s quick to adapt to her surroundings, something she was forced to do as an army brat, and is incredibly open-minded.

Shanai’s two decades worth of experience and incredible inclination to learn is what sets her apart. With so many moving parts (insights, intuition, data, logic, sales, phew!), she has gone from strength to strength over time. In a so-called man’s world, she’s more than proven that she is the best woman for the job.

Although dreams of jet setting across the world and drawing up gorgeous new buildings held her fancy at first, Shanai was finally won over by the camp of data and logic, which led her to embrace a career in business, analytics and strategy. Her career graph is unique for the sheer diversity and breadth of roles she’s handled which include assignments in strategy, marketing, operations and sales. This gives her the innate ability to juggle with multiple balls up in the air, a skill that she draws upon regularly as she navigates increasingly complex roles. She’s previously been a part of companies like Citi Bank, Tata AIG Life Insurance, Reliance Nippon Life Insurance, and AU Small Finance Bank.

Of course, Shanai has many other hidden talents. She’s a great Google-r and is quick to spot rare décor items and hidden travel gems. If she wasn’t so busy planning all our strategies, she’d probably become the most sought-after interior designer or travel advisor. That’s what she said!

But more than anything, Shanai enjoys having her head in the clouds – quite literally. She absolutely loves heading to the mountains, as it gives her the opportunity to experience nature in all its unadulterated glory!

From starting in operations to moving to sales-in-charge, and earning a number of awards along the way, our Chief Technical Officer has a diverse portfolio that is spread across three decades. He joins us at Zuno after amazingly successful stints at The Oriental Insurance Co., Tata AIG, Cholamandalam MS General Insurance, L&T General Insurance, and Future Generali. Yeah, we wish we met him much sooner!

Although he initially dreamed of joining the army, we’re glad that Nitin decided to study science at Nagpur University instead, eventually landing himself leadership roles across insurance verticals like underwriting, claims, channel development, sales, and product development (Whoa! That’s some good stuff).

But, Nitin’s career is only one part of his life. He’s also an adventurer and explorer. Whenever he has some down time, he’ll put on his Jagjit Singh playlist, and drive cross-country – most often without a route already charted out. A wildlife enthusiast and tiger aficionado, Nitin has tracked the regal beast to different parts of the world. Honestly, we’re ready to give him an award for most tiger sightings under his belt.

A truly ‘driven’ individual, Nitin makes sure he spends enough time exploring the great outdoors.

An erstwhile panel actuary at the IRDAI (Insurance Regulatory and Development Authority of India), Tania also serves as an active member of the Institute of Actuaries of India – expertly juggling her roles of being a review examiner for senior actuarial papers and a speaker at actuarial conferences.

With over 14 years of experience under her belt, Tania’s body of work precedes her. After serving as Appointed Actuary at Royal Sundaram General Insurance for over 6 years, she enjoyed successful stints at Bharti AXA General Insurance and Ernst & Young, before settling in as Appointed Actuary at EGIC.

But Tania’s professional stride is just one of her many moving milestones. After completing her Masters in Quantitative Economics (one of the toughest exams to get by), she stepped into the ring for several bouts of actuarial exams – her favourite song, ‘Aaj main upar, aasman neeche’, on loop.

Having studied through most of her years on the force, not only did she manage to ace her papers, but also won the respect of her colleagues along the way – something she will always cherish. And being able to spend time with her son through it all is just another feather that deserves to be added to her cap.

During her down time, Tania loves watching movies, reading books, going on long drives (alone!) and catching up with family and friends. When she can, she also enjoys trying out different gastronomic pairings in the kitchen, making her a self- proclaimed culinary artist. But, professional and culinary skills aside, what truly sets Tania apart, is her huge heart. If she could have one superpower, she’d want to heal children around the world.

Smart, suave and sassy, Tania believes in doing things to the best of her ability. In doing so, she believes in passing on the experience baton to her team. After all, as she says, leadership is all about inspiring the ecosystem around you! Truer words have never been spoken!

A seasoned legal professional, Sameer as spent 20 of his 28 working years in the BFSI industry. After completing his schooling in Rajasthan, he moved to Karnataka to pursue a B. Comm. Finally, he decided to set down roots in the city of dreams, gaining his BGL from the G J Advani Law School in Mumbai.

Over the last two decades, Sameer has shined in a number of roles. He’s used his legal acumen at organisations like TATA Motors Finance, Reliance Life Insurance, HSBC and ICICI Lombard General Insurance. Most recently, he headed the Legal and Compliance division at Shriram City Union Finance Limited before deciding to move to Zuno General Insurance.

Sameer has enjoyed many successes over the years, but the highlight of his career is winning a landmark judgement for SVC Bank Ltd [(2003) 114 CompCas 378 Bom]. The ruling led to the amendment of the SARFAESI Act and the Recovery of Debt Due to Banks and Financial Institutions Act.

But, as we all know, life is about more than just your professional achievements. Outside the office, Sameer is an avid traveller and family man. He spends most of his downtime with his wife, their two beautiful daughters, and the music he loves.

In his role at Zuno, Sameer will provide us all with expert guidance that will help us create an organisation that is at the forefront of the industry.

Melvin brings 24 years of experience in the Human Resources Industry to Zuno General Insurance. Over his years, he has worked in a number of fields, including manufacturing, service, logistics, and the financial sector. After completing his MSW from Bharathidasan University and being a part of organisations like SICAL, Rane Engines and Valves, Kilburn Chemicals, Royal Sundaram General Insurance and Max Life Insurance, Melvin moved to Kotak Life Insurance as a Senior Vice President. There, he was responsible for steering HR for a team of 8,000 employees and managed a team size of over 100 HR SPOCs. Melvin is also a Fellow in HR Transformation & Change Management, an honour he received from the World HRD Board.

When he isn’t in the office, Melvin spends his time staying fit and following sports. At the end of a hard day, you’re most likely to find him poring over a book or catching up on the latest developments in the HR world. He thoroughly enjoys heading out to explore the world with his wife Sujata and their son Kevin.

A passionate and energetic technology leader, Madhu brings over two decades of rich experience to Zuno General Insurance. Over her years in the industry, Madhu has led digital innovations and massive engineering transformations, driven cloud initiatives, built high-performance teams, and scaled many Businesses and Products in the process. Previously, she spent ten years with Airtel, spearheading large projects, including launching the first Payments Bank of India. Heading the financial inclusion technology vertical at Airtel Payments Bank, she has delivered customer impact at scale, modernised customer-facing products and systems, and drove agile adoption and transformation. Before this, she made her mark while leading Agile Labs’ engineering team to drive in-house digital innovation.

Before joining Zuno, Madhu served as Head of Technology at Spectra. There, she drove application development on new-age technologies, incubated Mar-tech initiatives, optimised cloud infrastructure, and strengthened the information security posture.

At Zuno, Madhu will take our Information Technology vision to the next frontier and ensure that we continue our journey as a tech-driven insurance company. She’s ready to keep Zuno ahead of the curve by following her passion to enhance and transform the customer experience. While doing this, Madhu hopes to create a culture that promotes women in tech!

When she isn’t busy creating future-ready tech at work, Madhu loves to relax with a good book and explore the world with her husband and cricket-loving son.

Madhu’s wealth of experience and love for modern technology will help us take Zuno to greater heights than ever before!

It’s Pooja who makes sure that we think up some awesomely unique product ideas, convert them into actual products, and perfect them for our customers. To oversee all this, she relies on almost two decades of experience in Product Management, Sales & Distribution Strategy, Customer Retention and Service Quality.

She's spent over 14 years of her career with ICICI Lombard, and has also worked with Citibank and Getit Infomediary. Before joining us, she was with IndusInd Bank as SVP & Product Head, leading non-life Bancassurance. Besides managing their strategic insurance partnerships, she also steered the bank’s InsurTech drive. Like the rest of us, she's a digital native at heart!

What makes her so good at developing a well-balanced product portfolio? We think she's inspired by the balance she's struck in her own life. No matter how busy Pooja is, she finds time to spend with her Family. They make it a point to travel and explore together – and when they aren’t wandering, you’ll catch Pooja with a book in hand, a mug of coffee by her side.

You really must love insurance if you spend two decades in it! Anand has seen the industry grow and evolve, and he finally decided to be part of the next big thing: Zuno!  

From financial planning and business transformation to navigating the maze of regulatory compliances and procurement, he's done it all, and is always hungry to try something new.  In addition to being a Chartered Accountant, Anand is certified in Information Systems Audit from the Institute of Chartered Accountants of India. 

In his journey to Zuno, Anand has successfully sailed through stints at Tata AIA Life Insurance and Reliance Nippon Life Insurance. Most recently, he was Senior Vice President - Financial Controller at ManipalCigna Health Insurance.

On his day off, you'll find him cooking up a storm in the kitchen, grooving to his favourite music. He finds it as rejuvenating to dive into a good book as to take off for an exotic location. 

A seasoned veteran of the art of profit centre management and Sales & Distribution, Jackson Jacob joined us after a 21-year stint at Bajaj Allianz General Insurance.

Throughout his career, Jackson has mastered every channel in the book—Bancassurance, Broking, Agency, Motor Dealer,  Commercial Lines, Travel, and Direct Marketing—gaining invaluable experience across diverse geographies, from small towns to bustling cities. His ability to innovate while keeping the customer at the heart of every decision has been key to his success in driving growth and building strong partnerships.

Jackson’s leadership philosophy revolves around achieving impactful outcomes, building high-performing teams, and continuously learning from every opportunity.

But there’s more to Jackson than just insurance – he’s a tech enthusiast who believes and advocates blending cutting-edge technology in distribution channels to stay ahead of the curve.

Off the field, when he’s not drawing up game plans for distribution strategies, you’ll find him staying in top form with meditation, running and gym workouts. He’s also a culinary enthusiast, whipping up dishes from the eastern and southern regions of India. An avid biker and a true blue Royal Enfield fan, he enjoys going on long rides with his better half.